FAQ

How can we buy these items?

To buy items from our store, you must have a Shopify account. Just log in to your account and you can start shopping. When you find an item that you like, you can add it to your cart or you can click “Buy Now” to go straight to checkout. You can also make an offer for some items. Offers are subject to approval and once approved, the item will be available to you for purchase at the accepted rate.

 

How do we know if our offer is approved/accepted?

If your offered amount is accepted, the item will be reflected in your cart ready for purchase. We suggest you check your account/cart often so you won’t miss the deal.

 

What if my offer is accepted and changed my mind?

If your offer was accepted and you failed to purchase the item within the given time frame, the item will then be made available to other buyers.

 

How can we pay for the items?

Shop&Share currently accepts credit cards and debit cards. You can also choose to pay for your purchase via PayPal. For Exclusives, another payment option may be arranged.

 

What if we don’t have a credit card?

Cash on Delivery is not yet available. We only accept credit cards, debit cards and PayPal at this time.

 

How can we claim the items we bought?

Your items will be delivered to the address that you registered so kindly make sure that it is correct and complete.

 

Is the delivery free?

No, delivery for items will be shouldered by the buyer.

 

How much is the delivery fee?

The delivery fee is calculated based on your location and the size of the item/s that you purchased.

 

How long will I have to wait to get the items I bought?

Shop&Share will process your orders and ship out for delivery within 3-5 days. Delivery time will depend on the location of the delivery. Due to Community Quarantines still in effect all-over the country, delivery within the Philippines by our partner, LBC, will be as follows:
  • NCR - 5 days
  • Luzon - 7 days
  • Visayas - 12 days
  • Mindanao - 14 days
Please note that there are no deliveries on Sundays and Holidays. There will also be an additional 7 days in delivery time if the item will be shipped to out of delivery zones or islands.
For international shipping, delivery time varies per country. To know when your order will arrive, you can track the shipment via lbcexpress.com.

 

Is there a Return and Exchange Policy?

No, we do not accept returns and exchanges as all purchases are considered final. Please make sure you check the photos and the descriptions of the pre-loved items before buying.

 

Can I buy even if I am not in the Philippines?

Yes, you can buy most items in our store even outside the Philippines. The estimated shipping and tax charges, based on the items and your delivery address, will be calculated in the checkout. Please make sure you agree with the international shipping rate before you finalize the purchase. All shipping and taxes will be shouldered by the buyer. Delivery schedules will depend on the courier. For items that do not qualify for international shipping, you can still purchase it but must provide a Philippine delivery address for delivery.

 

What if I don’t want to buy but I would want to help out?

We appreciate any amount you can share to contribute to our fundraising. You can choose to donate by clicking the “Donate Now” button.

 

Can we buy more than one (1) item in the store?

Yes, you may buy more than one (1) item in the store. Just click the “Add to Cart” button if you want to purchase other items then proceed to checkout when you are ready to pay.

 

Do the items have warranty?

No, we don’t have a warranty as most of the items are pre-loved. We encourage you to check the photos and the descriptions of the items carefully before making that purchase.

 

Are the items autographed by the celebrity?

No, the items are not autographed by the celebrity unless it is indicated in the item description.

 

Are these merchandise second-hand items or brand new?

Most of the items here are second-hand, whether used or unused, unless stated otherwise. You may check the description of each item for the complete details.

 

Do I have to pay tax for my Shop & Share purchase?

Yes, shoppers would have to pay for tax that will be calculated upon checkout. All items sold on Shop & Share are subject to 12% VAT and to an additional 1% for shipping insurance. Shipping and handling are also subject to 12% VAT. Meanwhile, cash donations are tax-free.

Effective 12 June 2020, all product prices are inclusive of tax. However, there will be 1% for shipping insurance based on the value of the item/s purchased

All cash donations are tax-free.